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Norfolk Street Surgery, Shelton Primary Care Centre, Norfolk Street, Shelton, Stoke-on-Tent, ST1 4PBTel: 01782 222900
You can now register for online services that includes booking appointments, ordering repeat prescriptions, cancelling appointments and viewing your Summary Care Record. Registration for these services must be done in person at the Practice.
Please complete the Friends & Family Test opposite.
Please provide us with feedback on our service (good or bad) by using the Link at the bottom of this page.
Our Patient Participation Group (Patient representatives) is encouraging Patients to give their views about how the Practice is doing. They would like to be able to ask the opinions of as many Patients as possible and are asking if people would like to provide their email addresses so that they can contact you by email every now and again to ask a question or two.
Are you interested in leaving your email contact details?
If you could fill in a quick form that is held by the Receptionist (or provide details over the phone to me) we will pass the details to our Patient Participation Group.
Your contact details will be kept safely and securely and will only be used for this purpose.
With your help we can better understand the expectations and needs of our Patients and strive to deliver the highest level of Patient care.
Alan Buckley Practice manager
We would like to know how we can improve our service to you and how you perceive our Surgery and staff.
To help us with this, we are setting up a Virtual Patient Representation Group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred Patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the Practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
PPG Meeting - March 2011
PPG Meeting - June 2011
PPG Meeting - August 2011
PPG Meeting - 1st March 2012
PPG Meeting 24 January 2013
PPG Minutes 20th November 2014.pdf
PPG Minutes 19th march 2015.pdf
PPG DES Final Report 14-15 (1).pdf
2016 Patient Survey - Outcome and Action Plan
PPG Meeting - 17 May 2017
PPG Meeting- August 2017