Latest News

Isolation Letters

  • Click this link NHS 111 to self-declare and apply for a self-isolation note. You should answer yes to the question: “Have you been told to self-isolate by a NHS service or a healthcare professional?” and tick the box that says “I have been told to self-isolate by a test and trace service”. You will be able to get a self-isolation note sent to you
  • If you have a hospital admission planned and require a letter for your employer, please print this letter Isolation Letter and pass to your employer

Health At Home

For more information on how to manage your health needs during covid-19, please visit

Cervical Smears

We are now offering cervical smear appointments both at Norfolk Street Surgery and at our Extended Access Hubs during the weekends and Evenings.

Please call Reception to book an appointment and see poster below for details on Extended Access appointments.

Cervical Smears

Online Consult Service

Try our new Online Consult Service for help and advice for your health matters

Online Consult Banner

Coronavirus Update

The Practice has been informed of a post on social media advising patients to contact their GP for a "Rescue Pack" if you have a serious medical condition.

Please be aware that such posts are sharing information that is incorrect, and creating needless anxiety among some patients. 

We are not able to prescribe "Rescue Packs" to patients other than their usual medications.

Antibiotics will not treat Coronavirus.

The British Lung Foundation and Asthma UK have very useful resources for patients and have information on the prevention and management of Coronavirus.


 The NHS in Staffordshire and Stoke-on-Trent, and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. 

Coronavirus presents with flu-like symptoms including a fever, a cough, or difficulty breathing. The current evidence is that most cases appear to be mild.

 Do not go to a GP Surgery or hospital. Call 111 or use 111 Online, stay indoors and avoid close contact with other people.

 Further information is available on Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel

  • Wash your hands often with soap and water, especially after using public transport

  • Use a sanitiser gel if soap and water are not available

  • Avoid touching your eyes, nose and mouth with unwashed hands

  • Avoid close contact with people 


You can find the latest information and advice from Public Health England at

'Measles, Mumps and Rubella (MMR)' - Help Us Help You

- Get protected against measles with the Measles, Mumps and Rubella (MMR) vaccination

- The Measles, Mumps and Rubella (MMR) vaccinations is the safest and most efficient way to protect you and your family against these diseases. Full protection requires two doses.

- For anyone not fully immunised, a catch-up vaccination is available.

- Speak to our Nursing Team for more information or book an appointment

Expert Citizens Insight Awards 2019

We are proud to announce that our Receptionist, Anne-Marie Degg was awarded a Certificate of Achievement at the Expert Citizens Insight Awards 2019. Her hard work, commitment and friendly manner is appreciated by the Practice and the patients. Well done Anne-Marie!

Flu VaccinationsAnne-Marie's Certficate

We will be offering Flu Vaccination's from September. They will be available via the clinic's at the beginning of September or by speaking to the Clinician during your appointment. Please come along and help to protect yourself and others this winter.


 Primary Care Networks (PCN's)

Practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in Primary Care Networks.

Primary Care Networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care. Clinicians describe this as a change from reactively providing appointments to proactively care for the people and communities they serve.

The PCN that Norfolk Street Surgery is part of is called Shelton/Hanley PCN and is made up of the following Practice's:

Norfolk Street Surgery

Five Town's Surgery

Birches Head Medical Centre

Hanley Health Centre

Foden Street

We will be working together to provide community services for our practice populations to improve access to care and services.

Extended Hours Directed Enhanced Service

We will no longer be providing extended hours at the Practice, however as part of our PCN, we will be providing Extended Hours on Saturday mornings along with the other Practice's in our PCN at:

Hanley Health Centre

Huntbach Street




The Extended Hours will run between 9:00 and 12:45pm and can be booked in advance via the Practice during the week. Appointments will be available with GP's, Nurse's and Healthcare Assistants. So, if you are unable to get an appointment at Norfolk Street Surgery during the week or you are unable to attend during the week due to work commitments etc, we can now offer you appointments at this clinic. Please ask at Reception for more details.


Extended Access Primary Care Programme commenced on 1st September 2018 whereby evening and weekend appointments will be available across Stoke-on-Trent and Staffordshire. Appointments for the Extended Access Service must be booked through the Practice, so please call our Reception to book an appointment. Clinic's are available every evening and at weekends at the following locations:

Haywood Hospital, High Lane, Burslem, Stoke-on-Trent, ST6 7AG

Leek Moorlands Hospital, Ashbourne Road, Staffordshire, ST13 5BQ

Bradwell Hospital, Talke Road, Chesterton, Newcastle-under-Lyme, ST5 7NJ

Longton Cottage Hospital, Upper Belgrave Road, Longton, Stoke-on-Trent, ST3 4QX

Hanley Primary Care Access Hub, 69-71 Stafford Street, Hanley, Stoke-on-Trent, ST1 1LW

For more information on the Extended Access Primary Care Programme, click on the link below:


Care Navigation

We are introducing an initiative to help people to find the most appropriate source of help when they call our Practice or pop in to make an appointment.

This means that our specially trained Reception staff may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as Nurses or Pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained Reception staff will be able to offer you the most appropriate help using the range of information they have access to.

If you have any questions, don’t hesitate to speak to the Practice Manager.

See our Care Navigation page below in the Further Information Section.


'Ask NHS' app – get involved

Have you used the new Ask NHS App? We want to hear from you!   ‘Ask NHS' provides you with improved access to NHS 111 and your local NHS services. You can talk through your symptoms in complete confidence with Nurse Olivia, a virtual nurse. If needed, Olivia will arrange for a call back from a 111 Nurse to discuss your symptoms further. You can also search NHS approved healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services.   We would like to know what you think about the app and gather any feedback or comments you may have. Please take a few minutes to complete this short survey: . If you haven’t used the app before you can download the app via Google Play (for Android phones) or Apple App Store (for iPhones).   For more information please contact or .

 Register for our Online Services - book/cancel appointments, order repeat prescriptions, view record.

You must visit the Surgery to register See 'Online Services' to view services available.


Read our latest PPG Meeting Minutes- PPG Meeting 28.01.20


Read our CQC Inspection Report for 2016- See Further Information- Care Quality Commission


Visited the Surgery recently? Complete the Friends and Family Test


Read our latest Patient Survey and the Practice Action Plan


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website